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ISO Quality Leadership

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Jackie Stapleton
ISO 9001 Quality Leadership Expert | Speaker | Facilitator Obsessed with helping to create successful Quality Leaders and Businesses


Implementing an ISO 9001 quality management system pays huge dividends for your business in improved efficiency, productivity, and customer satisfaction. Benefits go far beyond operations to every aspect of the business, including sales and marketing, strategic planning, and employee engagement.
Ultimately, it means achieving business success.

I’ve spent the last 25 years working with leaders, businesses, and teams to implement quality management systems in their organisations. I typically help C-Suite, Quality Managers, and Consultants who:
• feel overwhelmed by the amount of work that needs to be done to implement quality systems in their organisation
• feel confused about the specific actions and processes to implement
• don’t know where to start, there’s so much to do!
• have uncertainty in systems. There are some areas they are aware need addressing but are unsure how they all fit together

I speak at conferences, run workshops, and deliver coaching and advisory services. I also deliver training as part of the Auditor Training Online business I have been running for the last 10 years. We have delivered auditing and ISO management system training for over 6000 people in over 90 different countries.
Some of the organisations we have worked with include NASA, Rio Tinto, Ernst and Young (EY), Coca Cola, Nestle, Panasonic, Airbus, and Philips, as well as federal, local and state government departments.

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